Team Recruitment

Job Description

We are recruiting a Customer Services Coordinator for our client in Aberdeen on a 13 month contract.

Responsible for coordinating all rental asset management jobs. This includes facilitation of the job information accurately through Probity and adhering to the new Lean rental process, providing reports for utilization, differed days, lost rental write off, scrapped, etc.

Supports Certification process as required.

Act as main point of contact for nominated customer accounts.

Responsible for coordinating refurbishment jobs. This includes facilitation of the job packages, customer communication and timely / accurate management of quote to cash process.

Facilitation of international mobilization of technicians and test equipment, booking travel i.e. flights, hotels, cars, arranging visas, permits etc. Ensuring all back charges and associated costs are invoiced to customers account.

Ensure regular quality customer communication on all ongoing operations matters (i.e. travel plans, payments, monthly KPIs, up-coming inspection requirements etc). Attend customer meetings as required.

Answering incoming service and sales telephone calls, dealing with any enquiries and redirecting calls accordingly.

Liaise closely with the other coordinators, providing support and cover during periods of holidays or absence.

Works as an effective team player.

Liaise with sales to maximize on OE sales opportunities.

Implement process updates and changes to Rental and Refurb activities.

Desired Qualities / Qualifications

Previous administrative experience at a high level essential, ability to managing customer accounts.

Good communicator with the ability to effectively present information in written and electronic format to the highest standard.

Excellent IT skills with sound knowledge of Microsoft Office packages including Excel.

• Consultant(s)

  Angela

• Vacancy ID

  TR2024371

• Job Type

  Contract